Global Service Operations Center

We don't care if you're a teenager or in your sixties. Age is just a number in our team. Our distinguishing features are English and a good mood. With German up our sleeves, the mood is even better.

If you like challenges and Slovakia seems too small for you, England, Canada, North America, or even Italy and Germany can become your virtual home. That's why we're "Global".

What we do

We are definitely not a classic "call center." We are 112 Scheidt & Bachmann, or rather Quick Reaction Forces.

We take care of thousands of our devices around the world. You won't be bored. You can also work from home – on weekends and holidays.

In addition, we also perform monitoring to ensure that our customers' services run smoothly. If we notice a hardware issue, we send a service technician directly to the center of large metropolises, but also to remote Scottish countryside, the Italian Alps, or the Arizona desert.

What we expect from you

To start with, it is enough if you can communicate by phone with a native Scot, a Canadian with a French accent, or a German living in Italy. If you can restart our devices via remote access, you get your first plus point with us. If you have no idea what remote access is, don't worry – we'll teach you.

But your work doesn't end there. Over time, you can restart, configure, and analyze tens of thousands of services and processes, as well as monitor hundreds of servers. It's up to you how much IT you can absorb and where you want to go. We are confident that your value will grow every day.

You will put all your skills from playing strategy and platform games to good use in the real game, where you can dispatch dozens of English or Canadian technicians to their service territories. The better your multitasking, the better the dispatch with a good feeling and pleasant feedback.

We work 7 days a week, usually from home after 6 p.m., but never non-stop. There are so many of us that we can always agree to help each other, so you'll definitely be able to make it to all your family celebrations, weddings, and student parties.

So, are you up for it?
Because our motto is: "You have to earn this team."

Meet the colleagues

"I joined Scheidt & Bachmann mainly because of its sustainability in the various industries in which it operates – from fare collection to parking solutions, fuel station systems and railway solutions."

Lukáš

Service Operation Coordinator Specialist

"What I like about Scheidt & Bachmann is that it is a long-standing and stable company that works on meaningful, beneficial, and long-term projects for the general public. I feel safe, comfortable, and at home here. I've met great people here, and together we make a perfect team."

Katka

Service Operation Coordinator Specialist

"I recommend the company mainly because of the systematic functioning of the entire team, the healthy working environment, and the attitude of employees and supervisors towards each other. I also like the interesting job content and flexible career opportunities within the company."

Ladislav

Service Operation Coordinator Specialist

"When I googled that we are older than Coca Cola, I sensed stability. However, I would never have believed that this bunch of introverts and extroverts, advocates of drum 'n' bass, honest rock, or even reggae, with age differences of 20 years, could work in almost perfect harmony."

Rado

Operational Perfomance Consultant

Our technologies

Where to find us

Our spacious offices occupy more than half of the first floor of the Scheidt & Bachmann IT center on Priemyselná Street. From there, we have a great view of the surrounding mountains, the Hájik housing estate, and the Rajčianka River. You can get there comfortably by stairs or elevator. Our distinguishing features are the flags of the countries we cover with our services, a comfortable couch, and a shoe cabinet. We prefer to change into slippers rather than sweat in our shoes all day.